Privacy Policy — How q7789 Handles Your Data

This Privacy Policy ("Policy") is issued by the operator of the q7789 platform ("q7789", "we", "us", "our") and applies to all personal data processed in connection with your use of the website located at https://q7789.cam, its subdomains, mobile interfaces, and all associated services (collectively, the "Platform").

q7789 is committed to processing personal data responsibly, lawfully, and transparently. This Policy is designed to give you a clear and honest account of what data we collect, why we collect it, how we use it, with whom we share it, and what choices you have as a data subject.

By accessing the Platform or creating an account, you acknowledge that you have read and understood this Policy. This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy.

The following terms carry the meanings set out below throughout this Policy:

q7789 collects personal data through three primary channels: information you provide directly, information generated automatically through your use of the Platform, and information received from third-party service providers. The categories of data collected include:

q7789 processes your personal data only where a lawful basis exists under applicable data protection law. The primary legal bases relied upon are:

q7789 uses your personal data for the following purposes, each grounded in one or more of the legal bases described in Section 4:

• Account Creation and Management: To register your account, verify your identity and age, manage your player profile, and process account-related requests including password resets, limit changes, and account closures.
• Transaction Processing: To process PKR deposits and withdrawal requests, reconcile account balances, and communicate transaction confirmations and status updates.
• KYC and AML Compliance: To verify your identity against regulatory requirements, screen for politically exposed persons (PEPs), conduct sanctions checks, and monitor transaction patterns for money laundering indicators.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gambling: To implement and monitor player-requested limits, process self-exclusion requests, identify patterns of potentially problematic gambling behaviour, and comply with responsible gambling obligations under our licensing conditions.
• Customer Support: To respond to your enquiries, investigate complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Service Improvement: To analyse usage patterns, improve Platform performance, personalise your experience where permitted, and develop new features responsive to player needs.
• Marketing Communications: To send you relevant promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted under applicable rules. You may opt out at any time.
• Legal and Regulatory Compliance: To fulfil obligations under licensing conditions, respond to lawful regulatory requests, and defend or pursue legal claims where necessary.

q7789 does not sell your personal data to third parties. We share data only in the following circumstances and with the following categories of recipients:

• KYC and Identity Verification Providers: Third-party services that process identity documents and biometric checks on our behalf to fulfil age verification and AML obligations.
• Payment Service Providers: Entities that facilitate the processing of PKR deposits and withdrawals. Payment provider names familiar to Pakistani users (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are referenced here as contextual examples of the types of payment infrastructure that may be involved. Their mention does not imply their endorsement of q7789 or gambling.
• Fraud Prevention and AML Partners: Specialist providers that assist with transaction monitoring, sanctions screening, and detection of prohibited conduct.
• Technology and Infrastructure Providers: Cloud hosting, content delivery, and platform technology suppliers who process data on our behalf under strict contractual data processing agreements.
• Regulatory and Licensing Authorities: The operator's licensing regulator and applicable authorities who may require access to player account data for compliance verification or audit purposes.
• Law Enforcement and Government Bodies: Where we are required by law, court order, or other binding legal instrument to disclose personal data to authorities. We will disclose only the minimum data required by the specific legal obligation.
• Responsible Gambling Organisations: Where a self-exclusion or player protection measure requires coordination with an industry-wide exclusion register, relevant data may be shared to enforce that exclusion.

As an online platform serving users across multiple regions, q7789 may transfer personal data to third-party service providers and infrastructure partners located in countries outside your own jurisdiction. Where such transfers occur, q7789 ensures that appropriate safeguards are in place to protect your data to a standard consistent with applicable data protection law.

Safeguards that may be relied upon for international transfers include: standard contractual clauses approved by relevant data protection authorities; adequacy decisions recognising equivalent data protection standards in the receiving jurisdiction; or other lawful transfer mechanisms as applicable.

If you wish to obtain information about the specific safeguards applied to a particular international data transfer, please contact us at the address provided in Section 14.

q7789 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and licensing obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your account's active status and for a minimum period thereafter as required by applicable law, typically five (5) years from account closure, to comply with AML, KYC, and licensing record-keeping obligations.
• Transaction Records: Financial transaction records including PKR deposit and withdrawal history are retained for the period required by applicable financial regulations and licensing conditions, which is typically a minimum of five (5) years.
• KYC Documents: Identity documents and verification records are retained for the period mandated by applicable AML and licensing rules from the date of last transaction or account closure.
• Support Communications: Customer support records are retained for a reasonable operational period to support dispute resolution, quality assurance, and training — typically three (3) years.
• Marketing Data: Retained until you withdraw consent or opt out of communications, after which it is suppressed or deleted within a reasonable timeframe.
• Cookie Data: Session cookies are deleted when your browser session ends. Persistent cookies are retained for the duration described in your cookie consent preferences.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

q7789 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and gather analytics data to improve the user experience. The categories of cookies used are:

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary or functional cookies may affect Platform performance. Instructions for managing cookies vary by browser — consult your browser's help documentation for specific guidance.

Subject to the applicable data protection law in the operator's licensing jurisdiction and any overriding legal obligations, you hold the following rights in relation to your personal data:

The q7789 Platform is strictly intended for adults aged 18 years or over — or the higher minimum age required by the applicable operator/license jurisdiction. We do not knowingly collect personal data from individuals below this age threshold.

If we discover that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you have reason to believe a minor has registered on the Platform, please notify us immediately at [email protected].

q7789 implements technical and organisational measures proportionate to the risks associated with the processing of your personal data. These measures include, but are not limited to:

• Encryption in Transit: All data transmitted between your device and the q7789 Platform is protected by SSL/TLS encryption.
• Access Controls: Personal data access is restricted on a need-to-know basis. Internal access rights are regularly reviewed and revoked when no longer required.
• Data Minimisation: We collect only the personal data that is strictly necessary for the specified processing purposes.
• Regular Security Reviews: Our systems and processes are subject to periodic security assessments to identify and address potential vulnerabilities.
• Incident Response: We maintain an internal data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify the relevant supervisory authority and, where required, affected data subjects in accordance with applicable law.

While we employ robust security measures, no internet transmission or digital storage system is entirely immune to risk. You are responsible for maintaining the security of your own login credentials and for reporting any suspected unauthorised access to your account promptly.

q7789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. Where amendments are material, we will endeavour to provide reasonable notice through the Platform or via your registered email address prior to the changes taking effect.

The current effective date and version number are displayed at the top of this page. We encourage you to review this Policy periodically. Continued use of the Platform following publication of an updated Policy constitutes your acknowledgement of the changes.

For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data, please contact q7789 through the following channel. All data subject requests and privacy-related enquiries should be submitted in writing.

q7789 serves players from across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar. We are committed to responding to all privacy-related correspondence within the timeframe required by applicable law and to treating your data rights with the seriousness they deserve.